Below are some common questions and concerns of our customers. If you have any other questions, please email us at: email@example.com.
If you have an issue or question that requires immediate assistance, you can contact us using one of the options below:
P.O Box 55502
Birmingham, AL 35255
Customer Service Number:
In the description for each product it will have the directions on how to use that specific product. First, go to silkandsmoothllc.com and then select the product you want to use. Scroll down to the bottom of the screen to find the description for that product and the instructions on how to use that specific product.
You may also click on the word description+ below the product and then you will see a drop down and there you will find instructions on how to use your selected product as well. You do have to look up each product individually on our website.
You can also follow our Silk and Smooth LLC skincare routine which is also located on our website. If you have any questions please contact us at firstname.lastname@example.org or DM us on social media.
If you need help choosing which Silk and Smooth LLC skincare products you need or if you need creating a skincare routine using "Silk and Smooth LLC" skincare products email us at email@example.com or dm us on social media for a free skin consultation!
Please allow us a processing time between 5-9 business days to prepare items to be shipped (usually takes shorter).
We ship in the order we receive each order unless you 1. Choose faster shipping at checkout, or 2. You are ordering wholesale for your business ( shipping time does NOT include processing time).
We will update you when your order ships via phone number and/or email.
If you have any questions or concerns please contact us at firstname.lastname@example.org or on the contact page and we will contact you within 24-48 hours.WE ARE NOT RESPONSIBLE FOR ANY ORDERS LOST OR DAMAGED BY USPS. PLEASE CONTACT YOUR LOCAL USPS FOR ASSISTANCE.
NO RETURNS OR REFUNDS ALLOWED.
If YOU HAVE FILED A DISPUTE AGAINST US WE WILL NO LONGER OFFER YOU SERVICES. PLEASE CONTACT US DIRECTLY BEFORE FILING A DISPUTE.
We accept all major debit/credit cards, Paypal, Afterpay, Apple Pay & more at checkout!